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Terms & Conditions

Welcome to Zevarwali. By accessing or using our website (www.zevarwali.com), you agree to comply with the following Terms and Conditions. Please read them carefully before making any purchase.


  1. Company Information:

  2. ◆ Legal Name: Zevarwali

  3. ◆ Registered Address: A-7, RCHS, Follower Lane, OT Section, Ulhasnagar, Maharashtra - 421003, India

  4. ◆ Contact Email: zevarwali@gmail.com

  5. ◆ WhatsApp Support: +91 92702 23323


  7. Use of Website:

  8. ◆ Customers can browse the website without logging in.

  9. ◆ An account is required to place orders.

  10. ◆ Minors: Minors may place orders using this website. However, the responsibility of parental consent lies solely with the parents/guardians.
    We will not be able to cancel any order placed by a minor without parental consent. It is the responsibility of the parents/guardians to monitor their child’s online activity.


  12. Orders and Payments

  13. ◆ We accept all major payment methods via Razorpay (debit/credit cards, UPI, wallets, and net banking).

  14. ◆ All orders are subject to acceptance and product availability.

  15. Order Cancellations & Changes

    16. ◆ Once an order is placed, it can be cancelled or modified within 12 hours (for changes such as phone number, name, or address).

    ◆ To request cancellation or changes, customers must contact us via WhatsApp or call within the 12-hour window.

    ◆ After 12 hours, orders cannot be cancelled or modified.

    Refusal of Delivery

    If a customer refuses to accept a delivery, ₹150 will be deducted as return delivery charges from the total paid amount, and the balance will be refunded.


  17. Shipping & Delivery

  18. ◆ Average delivery time: 5–7 business days within India.

  19. ◆ Delivery times may vary depending on location and courier partner delays.

  20. ◆ Zevarwali is not responsible for delays caused by courier partners.


  22. Returns & Exchanges

  23. ◆ We do not accept returns or exchanges by choice.

    ◆ In case of damaged or defective products, customers must contact us within 24 hours of delivery via WhatsApp (+91 9270223323) along with:

  24.      ◇ unboxing video of the delivered package,

  25.      ◇ clear images of the damaged product

  26. ◆ The product packaging must remain intact. Products without the original packaging are not eligible for return/exchange.

  27. ◆ Once the report is reviewed, we will respond within 6–8 working hours (Monday–Friday, 10 AM – 7 PM) and provide an option for return or replacement.


  29. Product Information & Warranty

  30. ◆ Product images are for reference; colors may vary slightly due to photography and screen settings.

  31. ◆ All jewelry pieces are carefully made, but no warranty is provided on stones, pearls, or embellishments. Zevarwali is not responsible if stones/pearls fall off after use.


  33. Intellectual Property

  34. ◆ All content on this website, including the Zevarwali brand name, logo, images, designs, and written content, are the property of Zevarwali.

  35. ◆ Unauthorized use, reproduction, or distribution of our intellectual property is strictly prohibited.


  37. Privacy & Data Usage

  38. ◆ We collect customer information (name, contact details, address, payment info) for order processing, marketing, and service improvements.

  39. ◆ For full details, please refer to our Privacy Policy.


  41. Liability & Disclaimer

  42. ◆ Zevarwali is not responsible for::

  43.      ◇ Allergic reactions caused by jewelry materials.

  44.      ◇ Incorrect shipping information provided by customers.

  45.      ◇ Incorrect shipping information provided by customers.

  46. ◆ If an order is not accepted by the customer, a deduction of ₹150 delivery return charge will apply.


  48. Governing Law

  49. ◆ These Terms & Conditions are governed by the laws of India.

  50. ◆ Any disputes shall be subject to the jurisdiction of the courts in Mumbai, India