Eligibility for Return/Exchange

We accept complaints only in the following cases:

​◆ Product received in damaged condition (in transit)

​◆ Manufacturing defect (e.g., broken clasp, stone falling off).

​◆ Wrong product received.

Important: All issues must be reported within 48 hours, i.e., 2 days of delivery. Complaints raised after this period will not be accepted.

How to Raise a Complaint

To report an issue, you must contact us within 48 hours of delivery via either of the following:

​zevarwali@gmail.com

​+91-9270223323

While raising a complaint, please share:

​◆ Clear pictures of the damaged/defective item.

​◆ Picture of the box received (including Zevarwali packaging/brand box).

Ensure the tag on the damaged/wrong item is intact and not removed. Products without the original tag will not be eligible for return/exchange.

Resolution Process

Once we receive your complaint, our team will get back to you within 6–8 working hours (Monday–Friday, 10 AM – 8 PM) with a resolution. You can choose from below options:

​​◆ Exchange - A new product will be shipped once the defective item is picked up from your address.

​◆ Return & Refund- It will be processed only after the defective item reaches us and passes quality checks.

Additional Terms

​◆ Refunds will be made to the original payment method only (UPI, card, wallet, etc.).

​◆ Zevarwali will bear the shipping cost for damaged/defective/wrong products.

​◆ Refund/exchange requests are not applicable for reasons of preference, size issues, or change of mind.